Frequently asked questions
RotoBed FAQ: RotoBed® wishes to assist you as best as possible in your consideration of a RotoBed® purchase. Below you will find answers to the most frequently asked questions.
What is the voltage and plug needed for RotoBed®?
How do I get more advice on RotoBed®?
How do I order and pay for RotoBed®?
How are delivery times and shipping rates?
What do I do if I regret my purchase?
What is the warranty for a RotoBed®?
What do I do if my RotoBed® doesn’t function?
Should a RotoBed® be serviced?
A RotoBed® is an innovative rotating bed. RotoBed® helps people with pain and/or reduced mobility safely out of and into bed. Among our customers, many suffer from, for example, Parkinson’s, ALS, dementia, sclerosis, osteoarthritis and paralysis.
In addition to the rotation mechanism, a RotoBed® can be adjusted in the backrest and leg part for comfortable sitting positions while in bed. A RotoBed® thus provides better mobility, high comfort and more freedom and dignity. The bed also relieves relatives and caregivers.
A RotoBed® is set at a fixed exit height fitted just right for you.
A RotoBed® is tailored to your height, your desires and your needs.
A RotoBed® is designed for use in private homes with an award-winning harmonic design.
What is the voltage and plug needed for a RotoBed®?
All electrical components in a RotoBed® are top quality from the worldwide Danish company LINAK. The system is designed to automatically adapt to the given voltage no matter where in the world the bed is connected. The bed comes with exactly the power connector to use where you live.
How do I get more advice on RotoBed®?
You can read all about RotoBed® on www.rotobed.com. Here you will also find videos, brochures, instructions for use and assembly instructions for download.
Should you have any further questions regarding RotoBed®, our skilled advisers can help you. You can contact us in the following ways:
- Send us a message via the contact form at www.rotobed.com
- Send us an email at [email protected]
- Check out the list of RotoBed® distributors.
How do I order and pay for a RotoBed®?
We would very much like to advise our customers so that they get the most out of their RotoBed®. We also offer video demonstrations where you can see the beds and ask questions. Therefore contact us at [email protected] or contact the relevant distributor in your home country. You will find all RotoBed® distributors here:
https://rotobed.com/en/distributors-en/
How are delivery times and shipping rates?
RotoBed® delivers according to FOB Copenhagen, Incoterms® 2020. RotoBed® has the following delivery times and freight rates:
Outside the EU:
Sea freight: Delivery time 4-5 weeks. Shipping price 550 USD/500 euro.
Air freight: Delivery time 1 week. Shipping price 1350 USD/1225 euros.
DPU (Delivered at Place Unloaded): For international overseas deliveries, the goods are shipped to a terminal at the embarkation port/airport closest to your address, after which you take over responsibility for the product.
Within the EU:
For road transport: Delivery time 2 weeks. Price: 190 Euro.
For non-bridged transport, freight must be calculated on request.
DAP (Delivered At Place): Within the EU, RotoBed® delivers the order to your address.
Reservations are made for unforeseen events that may affect shipping rates and delivery times. RotoBed® reserves the right to change shipping rates going forward.
A RotoBed® is delivered in 3 parts on a pallet. When mounting, the patient surface must simply be connected to headboard and footboard. When head- and footboard are fitted, the power cable is connected and the bed is now ready for use. It is possible to store your favorite settings for backrests, legs and exit angle. The mounting is simple, however we recommend 4 persons for lifting in connection with the installation. Watch this instructional video to see how. RotoBed® has also developed a bed trolley, RotoBed®Trolley. With this trolley, 2 people can mount the bed, just as the RotoBed®Trolley makes it easy to transport the bed. If you do not have the opportunity to mount the bed yourself, a local craftsman can help you.
What do I do if I regret my purchase?
If you wish to cancel your purchase with RotoBed®, you can send a returns form to [email protected] up to 14 days after receipt of the delivery. The right of withdrawal only applies if the item (s) is undamaged and not used. The item(s) must be returned in original packaging. The order must be returned without undue delay and no later than 14 days after you have exercised your right of withdrawal. The buyer is responsible for ensuring that the item(s) is properly packaged. Return shipping is payed for by the buyer. You must attach a copy of the order confirmation. You carry the risk of the goods from the time of delivery of the goods until we have received the return. The purchase price is refunded when RotoBed® has received and approved the status of the returned product(s). The return address is as follows:
RotoBed® ApS
Sortebjergvej 19
DK-6640 Lunderskov
Goods not included in the right of withdrawal: A RotoBed® rotating bed, which, thanks to the choice of textile color other than the standard color, has been given a distinctly personal touch.
Refund: If you paid by bank transfer, please provide bank details in the form of registration number and account number so that the agreed amount can be transferred. This information can be disclosed without risk by mail or other electronic form as it is not sensitive information and will only be used for our refund. When paying by credit card, the amount will be returned to the same credit card.
What is the warranty for a RotoBed®?
RotoBed® offers a 3-year warranty provided the instructions in the user manual are followed. All electronics from LINAK (remote control, control box and motors) are covered by a 5 year warranty. Thus, during the warranty periods, RotoBed® delivers spare parts free of charge and with free shipping. At the same time, RotoBed® guarantees to be capable of delivering spare parts for at least 10 years from the date of purchase. RotoBed® manuals contain precise descriptions of warranties and terms to maintain the warranty. In breach of these conditions, the warranty will lapse. RotoBed® manuals contain a troubleshooting section. Once you have identified the error, you can complete a claim report and send it to RotoBed® at [email protected] whereafter RotoBed® will provide a spare part including instructions on how to replace it.
What do I do if my RotoBed® doesn’t function?
RotoBed® strives to deliver a high quality product that will serve as a seamless aid for many years. Should you experience any problems, you should initially familiarize yourself with the troubleshooting section in the user manual. Most often, resetting the bed will be enough. Once you have identified the error, you can complete a claim report and send it to RotoBed® at [email protected]. RotoBed® will then deliver a spare part including instructions on how to replace it.
Should a RotoBed® be serviced?
A RotoBed® is a high quality product and does not require much maintenance. However, it is recommended to lubricate the bed once a year. See how in this service video.
RotoBed® wishes to thank you for your interest. We hope that our innovative rotating bed will be of great benefit to all users and provide less pain, more freedom and a higher quality of life.
With best regards
RotoBed Ltd.
Martin Riis Holm
CEO
